What is the appropriate response when a patient expresses feelings of anxiety?

Listening empathetically and providing reassurance is the most appropriate response when a patient expresses feelings of anxiety. This approach fosters a supportive environment where the patient feels heard and understood. By listening actively, the healthcare provider can validate the patient’s feelings, which is crucial in building trust and rapport. Offering reassurance can help alleviate some of the patient’s anxiety, as it demonstrates that their concerns are taken seriously and that they are not alone in their feelings.

Empathy in this context allows for a deeper connection, enhancing the relationship between the patient and the caregiver, and can lead to better outcomes in the patient's mental and emotional well-being. It encourages open communication, which is essential in healthcare settings, particularly when addressing psychological concerns.